Returns & Warranties

What’s our return policy?

Layer 3 Communications will, on behalf of DIR customers, work with the manufacturer to handle any returns and warranty claims per the manufacturer’s warranty and return policies.  In addition, Layer 3 Communications will warranty any hardware installed by Layer 3 Communications if this installation voided the manufacturer’s warranty or return policy for a period of 1 year.

Layer 3 Communications will also warranty all Professional Services provided by Layer 3 Communications for 1 year from completion date.

For Warranty or Returns contact:
Layer 3 Communications, llc
Customer Service
1250 S. Capital of TX Hwy.
Bldg III, Ste 400
Austin, TX 78746
or fax to 512 329-2921